Spotlight Media is seeking a remote Customer Support Representative to join our growing team. You’ll serve as the primary point of contact for creators on TikTok Shop, supporting them through the Affiliate Center and ensuring they have a seamless, successful experience collaborating with our brand partners.

This is a fully remote position, ideal for someone who is proactive, detail-oriented, and excited to be part of the creator economy.

Responsibilities

• Respond to Creator Inquiries via Affiliate Center
  Handle incoming messages from creators on TikTok’s Affiliate Center with speed, clarity, and professionalism.

• Resolve Issues Efficiently
  Troubleshoot creator concerns—whether related to sample requests, content guidelines, payouts, or general confusion—and escalate when needed.

• Maintain Up-to-Date Knowledge
  Stay current on TikTok Shop features, Spotlight Media’s processes, and creator best practices to provide accurate and helpful responses.

• Log and Track Communications
  Document support activity in internal systems to ensure team visibility and continuity across creator communications.

• Champion Creator Success
  Support creators in navigating next steps—whether that’s getting set up, understanding requirements, or maximizing performance.

Requirements

• 1–2 years experience in customer support, creator/influencer support, or social commerce

• Strong written communication skills and a professional, friendly tone

• Highly organized and able to manage multiple conversations simultaneously

• Passion for creators, social commerce, and helping others succeed

• Self-motivated and comfortable working independently in a remote setting

• Familiarity with TikTok Shop, affiliate marketing, or CRM systems is a plus

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency. We’ve worked with over 50,000 creators and driven $12M+ in sales for brands across beauty, supplements, fashion, and more. As one of TikTok’s official Creator and Shop Partners, we sit at the intersection of culture, commerce, and content.

We move fast, learn faster, and are building the future of social commerce—together with creators.